Customer Service Policy

Building Inspection Today strives to provide a convenient, comprehensive, professional service with our customers’ needs and interests at heart.

Our Commitment

In fulfilling our vision Building Inspections Today is committed to continually improving our systems, processes and procedures to ensure that our customer service is always of the highest standard.

Our Focus

Building Inspections Today has identified the following key focus areas to ensure we provide our customers the highest quality building inspection service:

  • Customer Friendly Booking System
  • Communication
  • Efficient & Comprehensive Reporting
  • Customer Experience
  • Professionalism

Customer Friendly Booking

Building Inspections Today offers a 24 Hour online booking service, the online booking portal includes:

  • 24 Hour Access
  • Customer Specific Quotes
  • Location Specific Booking Times
  • An easy to use booking calendar
  • Safe online payment through Paypal
  • Instant Co-ordination of all inspectors
  • Instant co-ordination of Real Estate Agents & Professionals
  • Up to date communication & confirmation of inspections

Communication

Building Inspections Today puts a high emphasis on communication through all means, we believe our customers deserve to be up to date and informed throughout all stages of the inspection process from booking to receiving the report. The processes to ensure this are:

  • 24 Hour Online Booking System
  • Inspection Payment & Booking Confirmation Emails
  • Real Estate & Professional Confirmation emails
  • Pre-Inspection Phone Call Confirmation
  • Customer feedback surveys

Efficient & Comprehensive Reporting

Building Inspections Today understands the importance of our reports to our customers that is why we ensure our reports are:

  • Issued the same day of the inspection
  • Comprehensive & factual
  • Easy to read & understand
  • Australian Standard Compliant

Customer Experience

Building Inspections Today believes in a personalised customer experience we believe in knowing who our customers are and what is important to them. Our customers are the lifeblood of our organisation. Our organisation and the services we provide must be focused on the best interest of our customers.

Building Inspection Today strives to provide a convenient, comprehensive, professional service with our customers needs and interests at heart.